TULSA IT SUPPORT
(918) 289-2093
OKC IT SUPPORT
(405) 669-8209
Watchtower co-managed IT allows you to supplement your IT team’s work with a mature set of tools and processes that Newave has thoroughly tested and implemented.
You can take full control of your IT environment with these co-managed IT services and focus on your top priorities whilst ensuring the security and efficiency of your infrastructure.
Stay on top of things with our monitoring and infrastructure tools, and prepare for the future with our planning meetings.
A sophisticated suite of tools that includes a help desk ticketing system, remote support screen share, and documentation management. With these tools, you can optimize your IT support efforts regardless of an issue’s size or scope. Because each function works together seamlessly, support requests won’t go missing, and you’ll always have records on the work that you’ve done.
As a co-managed security services provider, our documentation platforms will keep your records on hand for whenever problems resurface. That means you won’t have to duplicate any prior headaches or worry about losing your service history in the midst of a hand–off to other team members.
The world-class Remote Management & Monitoring (RMM) software we deploy provides 24/7/365 monitoring and alerting for nearly any device connected to your network. This co-managed security services system includes servers (cloud and on-premise), workstations, firewalls, switches, wireless access points, UPS and printers – any device that supports Simple Network Management Protocol SNMP.
Because every system has different needs and priorities, we apply machine learning and automated remediation wherever possible to eliminate noise. That distinction means you only receive actionable alerts and notifications and can prioritize your team’s efforts where they’re needed most.
We globally test all Microsoft patches as a critical step to avoid risks and disruptions associated with updates before they are deployed on your network. This includes Microsoft Operating System (OS) security updates, OS-critical updates, MS Office updates, and out-of-band urgent updates.
Mytech will communicate with your team monthly about the patching schedule, plus any changes or out-of-band urgent updates. We execute multiple attempts to deploy patches during non-business hours to minimize disruption to your team, and we only escalate problem devices that have evaded multiple weeks of automated deployment.
Knowing the technology and network assets you have in your organization is the first step to managing and securing those assets, even with co-managed IT – after all, you can’t protect what you don’t know about. Our automated asset discovery and tracking is the basis for capturing and documenting details about how assets are configured, how they connect to each other, and when they’re due for replacing, all as part of effective lifecycle management.
If it’s on your network, we know about it: what it does, where it connects, how old it is, and when it’s due to be updated or replaced. And if anything isn’t immediately discoverable, we know what’s missing and how to find it.
Support requests are the most apparent – and sometimes only – aspect of IT your end-users will notice. Our clean, intuitive system makes it easy for them to submit and track support requests, through both email and a desktop application.
Not only do you want your end-users to feel supported, you also want your IT team to get the credit it deserves! Maybe you’ve heard the ages-old IT joke:
With this co-managed IT support system, you’re able to see what’s been done and know just how much work the team is doing behind the scenes every day. Automated systems can track, record, and escalate tickets appropriately to ensure that no alerts get missed, and support issues are handled promptly.
Work hours are a frequent challenge for IT teams. Even with the “right” team size, a critical problem can quickly turn into long nights and weekends. Many IT professionals never really get time off because they feel like they’re ALWAYS on call.
Whether it’s a planned vacation, a sudden sick day, or an issue that you want us to dig in and help with – Newaves’s 24/7 MSSP help desk is available to fill in where needed. (standard hourly service rates apply)
Verified backups and imaging for both individual devices and central servers.
Backups for all Microsoft 365 files, plus a comprehensive backup for your email solution.
Email Continuity and Spam Filtering, & Security Awareness Training to protect your team.
Antivirus & Anti-malware, DNS Filtering, and Managed Detection & Response.