Optimize your IT Support Efforts
Support desk ticketing, remote support screen sharing, and documentation management are all included in this sophisticated tool suite. Regardless of the size or scope of an issue, these tools allow you to optimize your IT support efforts. All functions work seamlessly together, so support requests won't go missing, and you'll always have records of your work.
When problems resurface, our documentation platforms will keep your records on hand. This means no duplicate headaches or concerns about losing your service history in the middle of a hand-off.
Prioritize your Efforts with Actionable Alerts
With our Remote Management & Monitoring (RMM) software, nearly any device connected to your network can be monitored and alerted 24/7/365. Any device that supports Simple Network Management Protocol SNMP can be managed by this co-managed security services system, including servers (cloud and on-premise), workstations, firewalls, switches, wireless access points, UPSs, and printers.
Machine learning and automated remediation are used wherever possible to eliminate noise, because every system has different needs and priorities. As a result, you will only receive actionable alerts and notifications and can prioritize the efforts of your team where they are most needed.
Avoid Disruptions Caused by Updates
In order to avoid risks and disruptions associated with updates, we globally test all Microsoft patches before deployment. These include security updates for Microsoft Operating Systems (OS), OS-critical updates, and MS Office updates that are out-of-band.
The Newave team will communicate with your team monthly about patching schedules and any urgent updates outside the normal patching cycle. To minimize disruption for your team, we deploy patches multiple times during non-business hours and escalate problem devices only after multiple automated deployment attempts have failed.
Know What’s On Your Network
Understanding your organization's technology and network assets is the first step toward managing and securing them - after all, you can't secure what you don't know. As part of effective lifecycle management, we use automated asset discovery and tracking to capture and document information about assets, their configuration, how they're connected, and when they need to be replaced.
We know everything about the devices connected to your network: what they do, where they connect, how old they are, and when they need to be updated or replaced. Any information that is not immediately discoverable is accounted for and we know where to look for it if it is missing.
Enhance Your End User’s Support Experience
The most obvious - and sometimes only - aspect of IT your end users will notice is support requests. Through email and a desktop application, they can submit and track support requests with ease.
It is not just critical to make sure your end-users feel supported, but also to ensure that your IT department gets the credit it deserves! There's an IT joke that's been around for ages:
You can see exactly how much work the team is doing behind the scenes every day with this co-managed IT support system. Support issues can be handled promptly with the help of automated systems that track, record, and escalate tickets accordingly.
We Are Here To Help When You Need It
IT teams often struggle with work hours. When a critical problem arises, even the right team size can lead to long weekends and nights. There are many IT professionals who feel like they are ALWAYS on call and don't get much time off.
Newave's 24/7 MSSP help desk can fill in when you are on vacation, sick, or need help with a specific issue. (Hourly service rates apply)