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Customer Stories

ABA Service, Inc.

We came to NewWave Solutions in October, 2014 when the phone provider we were using was bought by another company. Since that time, the team at NewWave has provided us with nothing short of courteous, reliable, outstanding service.

NewWave has also been able to help us solve a long, ongoing problem we had gaining remote access to our company's security cameras. Having been broken into before, the need for remote access to view our security cameras off site is a must. We had been working with someone else for quite some time and still hadn't been able to view the cameras remotely. I finally made a call to NewWave and within 48 hours, we had the remote access we needed that we hadn't been able to get previously.

We are very pleased to recommend the services of NewWave Solutions.

Kelley Small, Office Manger

Bright Horizon Resources, LLC

I would like to take this opportunity to recommend NewWave Solutions.

We upgraded our phone system with NewWave in October, 2013. After considering various companies and looking at all our options, they seemed to be the best choice. Fortunately, they exceeded our expectations.

Earlier this month, we migrated from one service provider to another. The service provider worked with NewWave and our IT company to ensure that we had no down time. The migration was flawless.

NewWave is always available to answer any questions and assists us with technical support. Because of their excellent customer service, they always make you feel like you're their number one priority.

Without hesitation, I highly recommend NewWave Solutions.

Sandra Dickerson, Executive Assistant to President & CEO

Brock and Associates

It is with pleasure and gratitude that we share comments on our experience with NewWave Solutions on the purchase and installation of our phone system. We have never before encountered such a level of excellence.

The experience at each phase of the purchase and installation effort was superior. Before the phones were installed they were in our offices doing training on our new phone system with each of our employees. They were on-site through the entire process of porting of lines and installation of the new phones. Their follow-up customer service is exceptional. All of these tasks, whether business-related or interpersonal, were accomplished with a noticeable degree of competence, humility, integrity and grace.

Thus, we highly recommend NewWave.

Christy Pfeiffer, Operations Manager

Dick Bailey Motors, Inc.

Words can't express how awesome it has been to work with NewWave Solutions! They have gone above and beyond to help us transition and adapt to our new phone system and we couldn't be happier.

When Kellen first met with us, our phone system was decades old and in desperate need of replacement. Kellen took the time to make sure we understood the process and were comfortable moving forward on the new phone system.

Once the new system was put in we had a couple hiccups, which is to be expected when updating to the extent we did. Most of these issues were not NewWave's fault, yet they jumped in and helped us resolve them as if they were. ln one instance the AT&T internet service went down and Kellen helped me until almost midnight trying to track down and fix the problem! ln another instance I filled out some paperwork wrong and some phone numbers were not ported properly. Kellen and his team worked diligently and stayed on top of AT&T making sure the error was corrected and in a timely manner.

Overall we are so pleased with the decision to upgrade our phone system and even happier that we chose NewWave Solutions. I can't speak highly enough about their team and all the hard work they put in to make sure that the new system worked properly and we were comfortable using it. There was a definite learning curve but they made the process virtually seamless.

Becky Birchall

Lawyer Marketing Services

We made a sizable investment in our phone system in the 4th quarter of 2014 to increase our telecommunications capability and implementation of technology that could scale proportionately with the growth of our business.

I'm very pleased to say that we have been extremely satisfied with both the level of service and support from yourself and ali of the staff at NewWave Solutions! Your training, follow-up and equipment reliability have been excellent and provided our company with the tools necessary to maintain a high levei of customer support for our clients and expanded capacity to support the increased business in the coming years.

We appreciate the dedication and efforts of everyone at NewWave Solutions and highly recommend them to any business looking for a highly reliable, responsive and quality communications product solution.

Earl Rector, Chief Operating Officer

Platinum Mechanical

We came to NewWave Solutions in August, 2013. They were recommended by several companies that we currently do business with. We started off with just our phone system with them, they were patient and more than accommodating to teach and help us with our phone system.

About a year ago NewWave Solutions became our IT Company as well. They integrated us to a server that fit our business needs. They were on site throughout the entire process and have been there every step of the way to answer any and every question we had. NewWave worked with our providers to ensure an easy flawless change over. Their customer service is exceptional and they always make you feel like a top priority.

We highly recommend NewWave Solutions to any perspective clients.

Tony Beeson, President